In order to effectively exceed your key performance indicators, you must constantly find new and advanced ways to improve call handling time, customer satisfaction, wait time and call abandonment. While improving your KPIs, you also need to maintain or reduce cost per contact. KPI measurements win or lose clients, and are critical to your call center’s growth.
With Infutor’s suite of caller identification and verification solutions, you can significantly improve KPIs and decrease operational costs.
Ensure TCPA Compliance by verifying phone type, phone owner, and ported phones to mitigate your risk of costly TCPA violation fines and lawsuits.
Validate inbound caller information as a call is answered by your agent. Route calls to specialized agents or provide customized marketing offers.
Verify your caller’s contact information and populate missing or inaccurate name, address, and customer demographic information in real-time.
Contact Infutor today to find out how accurate, reliable, and agile data solutions can provide key consumer insights and give you the power to make more informed business decisions